What is your return policy?

Singles

We don't accept returns or give refunds on singles, except when:

• the card's condition doesn't match what we listed
• we sent the wrong set or edition
• we sent foil instead of non-foil, or the other way around
• we sent the wrong card
• a card is missing from your package

If any of these happened, contact us right away and we will sort it out. See I received the wrong item or something is missing.

Sealed products

We only accept a sealed product back if it is in the same condition as when we sent it. We make no exceptions to this. If something was wrong with a sealed product you received, contact us right away.

Pre-orders

Pre-orders cannot be cancelled or refunded. This applies to both down payments and full payments.

Late orders

If your order hasn't arrived within the delivery time for your area, contact us at support@greengatehobbies.com or 0919 655 6270 and we will find out what happened.

Updated on: 24/09/2026