> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.greengatehobbies.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is your return policy?

## Singles

We don't accept returns or give refunds on singles, except when:

- the card's condition doesn't match what we listed
- we sent the wrong set or edition
- we sent foil instead of non-foil, or the other way around
- we sent the wrong card
- a card is missing from your package

If any of these happened, contact us right away and we will sort it out. See [I received the wrong item or something is missing](https://help.greengatehobbies.com/en/article/i-received-the-wrong-item-or-something-is-missing-7f5jy4/).

## Sealed products

We only accept a sealed product back if it is in the same condition as when we sent it. We make no exceptions to this. If something was wrong with a sealed product you received, contact us right away.

## Pre-orders

Pre-orders cannot be cancelled or refunded. This applies to both down payments and full payments.

## Late orders

If your order hasn't arrived within the [delivery time for your area](https://help.greengatehobbies.com/en/article/how-long-does-delivery-take-q9uz00/), contact us at support@greengatehobbies.com or 0919 655 6270 and we will find out what happened.