> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.greengatehobbies.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I received the wrong item or something is missing.

## What to do

1. Take a clear photo of what you received, including the packaging.
2. Send us your order number and the photo through the chat or at support@greengatehobbies.com.

Contact us as soon as you notice the problem. We check your order and get back to you with a fix.

## How to reach us

- **Chat:** the chat button on this page
- **Email:** support@greengatehobbies.com
- **Phone:** 0919 655 6270
- **Store:** 857 Aurora Blvd. cor. Saint Mary Street, Cubao, Quezon City