> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.greengatehobbies.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I modify or cancel my order?

## Regular orders

Contact us right away through the chat or at support@greengatehobbies.com. We can change or cancel your order if we haven't packed it yet.

Once we hand your order to the courier, we can't change it anymore.

## Pre-orders

Pre-orders cannot be cancelled or refunded. This applies to both down payments and full payments, so check your pre-order carefully before you pay.